Call Center Agent – Arabic Speaker

Job Overview

TASC Outsourcing is seeking a Call Center Agent fluent in Arabic to join their team in Dubai, United Arab Emirates. This role focuses on delivering exceptional customer service and driving sales for various clients.

Company Overview

For more than a decade, TASC Outsourcing has been a prominent force in the Gulf’s staffing & recruitment industry. They provide innovative, effective hiring solutions and comprehensive business services, including contract staffing, permanent recruitment, HR management, payroll outsourcing, and offshoring, helping businesses increase efficiency and lower costs. TASC Outsourcing has grown into one of the region’s leading recruitment, staffing and HR service providers, collaborating with major regional names.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: None

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently in Arabic.
• Provide accurate information and effective solutions to customer inquiries and issues.
• Identify customer needs and upsell relevant products or services to achieve sales targets.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Adhere strictly to company policies, procedures, and service quality standards.
• Collaborate with team members to ensure a seamless customer experience and meet operational goals.

Requirements

• Fluency in Arabic (spoken and written) is mandatory.
• Minimum of 2 years of experience in a call center, customer service, or sales role.
• Excellent verbal communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work effectively in a fast-paced and target-driven environment.
• Proficiency in using CRM software and other call center tools.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to work with a leading and innovative outsourcing company in the Gulf.
• Clear pathways for professional development and career advancement.
• Engaging and supportive multicultural work environment.
• Contribute to a vital customer-facing role with diverse client portfolios.
• Exposure to various industries and business challenges.