Call Center Agent – UAE National
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| Company Name | IT Max Global |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ajman, Ajman Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
IT Max Global is seeking a Call Center Agent, exclusively for UAE Nationals, to join their team in Ajman, United Arab Emirates. This role involves contributing to the company’s mission of delivering transformative technology solutions by providing excellent customer service and support through their advanced omnichannel contact centers.
Company Overview
Welcome to IT Max Global! Founded in 2010, IT Max Global is a premier innovation and IT service provider renowned for delivering transformative technology solutions across the MEA region. Recognized as an uncompromising Managed Service Provider (MSP) and Managed Security Service Provider (MSSP), IT Max Global has established itself as a powerhouse in infrastructure, AI, analytics, digital transformation, and unified communications. One of their core competencies is AI/Gamification-augmented CRMs integrated with omnichannel contact centers, implemented in the cloud or on-premises. This capability, along with a comprehensive suite of services, underscores IT Max Global’s commitment to driving innovation and excellence. Its unwavering focus on clients’ long-term success and adaptability positions IT Max Global as a trusted technology partner for both public and private sector organizations. With a reputation for excellence and a steadfast commitment to staying ahead in the rapidly evolving technological landscape, IT Max Global is dedicated to helping its clients thrive and achieve their goals.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: none
- Experience: No Experience / Fresh
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism.
- Provide accurate information and solutions to customer issues.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex problems to appropriate internal teams when necessary.
- Maintain a high level of customer satisfaction and service quality.
- Adhere to company policies and procedures regarding customer data and service.
Requirements
- UAE National status is mandatory.
- Excellent verbal and written communication skills in English and Arabic.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work effectively in a fast-paced call center environment.
- Proficiency in using CRM software and basic computer applications.
- Positive attitude and a strong desire to help customers.
Benefits
- Opportunity to work with a leading IT service provider in the MEA region.
- Exposure to innovative technologies including AI and digital transformation.
- Professional growth and development opportunities.
- A collaborative and supportive work environment.
- Contribution to a company focused on client success and technological excellence.
- Competitive compensation package.