Call Center Executive
Apply to Job Here
| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
First Abu Dhabi Bank (FAB) is seeking a Call Center Executive to provide product and service information, resolve issues, and maintain high-quality standards. The ideal candidate will ensure financial and reputational integrity while delivering excellent customer service.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the UAE, committed to providing comprehensive financial solutions and exceptional customer service. With a focus on innovation and integrity, FAB strives to meet the diverse needs of its customers and contribute to the economic growth of the region.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Provide excellent customer service by attending to incoming calls within quality guidelines.
- Handle and resolve customer complaints to customer satisfaction within defined authority limits.
- Recommend potential products or services by collecting customer information and analyzing needs.
- Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards.
- Contribute to the business by generating new prospects/leads and upselling products.
- Maintain customer records by updating customer history through service requests/complaints.
Requirements
- Strong team spirit, motivation, and friendly environment with customers and colleagues.
- Ability to provide end-to-end solutions for better customer service experience.
- Commitment to maintaining the confidentiality of the bank’s customers and data.
- Adherence to the bank’s policies, standards, and local laws/regulations.
- Flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts.
Benefits
- Opportunity to work with a leading bank in the UAE.
- Gain experience in providing excellent customer service and resolving issues.
- Develop skills in generating leads and upselling products.
- Work in a team-oriented and friendly environment.
- Contribute to the financial and reputational integrity of the organization.