Call Center Officer
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| Company Name | Majid Al Futtaim |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Majid Al Futtaim is seeking an enthusiastic Call Center Officer to join their team in Dubai, United Arab Emirates. In this entry-level role, you will be responsible for delivering excellent customer service and sales support, ensuring great moments for customers every day.
Company Overview
Founded in 1992, Majid Al Futtaim is a prominent Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa, and Asia. With a vision to transform shopping, entertainment, and leisure, the company owns and operates 29 shopping malls, 7 hotels, and four mixed-use communities, serving over 600 million customers annually.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and efficient manner.
- Provide comprehensive customer service and support, resolving inquiries promptly.
- Promote and upsell company products and services to achieve sales targets.
- Maintain accurate records of customer interactions and transactions in the system.
- Adhere to all company policies and procedures related to call handling and customer data.
- Collaborate with team members to ensure a seamless customer experience.
Requirements
- Excellent verbal communication and active listening skills.
- Strong customer service orientation with a pleasant and professional demeanor.
- Ability to work effectively in a fast-paced call center environment.
- Basic computer proficiency and ability to navigate various systems.
- Problem-solving skills and a proactive approach to customer issues.
- Ability to adapt quickly to new information, products, and services.
Benefits
- Opportunity to start a career in customer service and sales with a leading conglomerate.
- Gain valuable experience in a diverse and dynamic work environment.
- Competitive remuneration package and performance-based incentives.
- Access to comprehensive training and development programs.
- Be part of a company that prioritizes creating great moments for everyone.
- Potential for career growth and advancement within Majid Al Futtaim.