Call Center Representative

Job Overview

TASC Outsourcing is seeking a dedicated Call Center Representative in Dubai, United Arab Emirates. In this full-time role, you will be a key point of contact for customers, providing support and ensuring a high level of satisfaction.

Company Overview

For more than a decade, we’ve been shaking up the Gulf’s staffing & recruitment industry. Over the years, we have delivered innovative, effective hiring solutions to businesses of all types and sizes. Today, we’ve grown into one of the region’s leading recruitment, staffing and HR service providers. Working in collaboration with some of the region’s biggest names (and some of its newest). And with a fresh new look to help us stand out in the crowd. We can help you stand out, too. Our comprehensive suite of business services – everything from contract staffing and permanent recruitment to HR management, payroll outsourcing, and offshoring – has been designed to increase your business efficiency while lowering costs. In a nutshell, we take care of the day-to-day while you take care of your business. If there’s anything you’d like to know about what we do, how we do it, or how we can help you, please get in touch.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: none

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and resolve customer inquiries and issues.
• Document all customer interactions and resolutions in the CRM system.
• Adhere to call center scripts and procedures, ensuring quality service.
• Collaborate with team members to achieve customer satisfaction targets.
• Escalate complex issues to appropriate departments for resolution.

Requirements

• Minimum 2 years of experience in a call center or customer service role.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in using CRM software and other call center technologies.
• Ability to work effectively in a fast-paced and dynamic environment.
• Patience and empathy when dealing with diverse customer needs.

Benefits

• Competitive salary package.
• Opportunity to work with a leading staffing and HR service provider.
• Professional development and career growth opportunities.
• Supportive and collaborative work environment.
• Health and wellness benefits.
• Chance to enhance customer service skills in a dynamic industry.