Call Centre Agent/Customer Service Representative (Arabic Speakers)
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| Company Name | TASC Outsourcing |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
TASC Outsourcing is seeking an Arabic-speaking Call Centre Agent/Customer Service Representative to join their team in Dubai, United Arab Emirates. This role involves providing excellent customer service and support, ensuring client satisfaction through effective communication and problem-solving.
Company Overview
For over a decade, TASC Outsourcing has been a leading staffing, recruitment, and HR service provider in the Gulf region. They offer innovative and effective hiring solutions, including contract staffing, permanent recruitment, HR management, payroll outsourcing, and offshoring, designed to enhance business efficiency and reduce costs for a diverse range of clients.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Handle incoming customer inquiries and provide prompt, accurate assistance.
- Communicate effectively in Arabic and English to resolve customer issues and concerns.
- Maintain a high level of professionalism and ensure customer satisfaction.
- Document customer interactions and update records accurately in the system.
- Adhere to company policies and procedures for customer service delivery.
- Provide comprehensive information about products, services, and company policies.
Requirements
- Fluency in both Arabic and English (verbal and written) is mandatory.
- Minimum 2 years of experience in a call center or customer service role.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Customer-focused with a positive and patient attitude.
- Proficiency in using CRM software and other call center tools.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a leading outsourcing firm in the GCC.
- Professional growth and career development opportunities.
- Dynamic and supportive work environment.
- Gain valuable experience in customer service and call center operations.
- Access to training and skill enhancement programs.