Call Centre Manager – Arabic Speaking

Job Overview

Call Centre Manager position available at BRAU. in Dubai, United Arab Emirates. Manage and optimize call center operations, ensuring high levels of customer satisfaction and efficient team performance.

Company Overview

BRAU. is a premier brow, lash, semi-permanent makeup, and face studio in Dubai, seamlessly synthesizing art with beauty. They offer specialized treatments curated from world-class beauty innovations and customized for an individualized approach. Their team of experts come from a wide variety of backgrounds to provide unrivaled insight and knowledge, priding themselves on the highest technical and clinical skills in the industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Oversee daily operations of the call center, ensuring efficiency and quality.
• Develop and implement strategies to improve customer service and satisfaction.
• Manage and mentor a team of call center representatives, providing guidance and support.
• Monitor call center performance metrics and identify areas for improvement.
• Handle escalated customer issues and complaints in a timely and professional manner.

Requirements

• Proven experience in call center management, preferably in a similar industry.
• Excellent communication and interpersonal skills, with fluency in Arabic.
• Strong leadership abilities, with a focus on team development and motivation.
• Ability to analyze data and identify trends to improve performance.
• Excellent problem-solving skills and the ability to handle difficult situations.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.
• Exposure to innovative beauty treatments and technologies.