CID/Call Center Agent – Arabic Speaker

Job Overview

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Company Overview

Marriott International is a leading global hospitality company known for its diverse portfolio of hotel brands and commitment to providing exceptional guest experiences worldwide. The Ritz-Carlton, part of Marriott International, exemplifies luxury and exceptional service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School Diploma or G.E.D. Equivalent
• Experience: Entry Level / No Experience Required

Key Responsibilities

• Answer, record, and process guest calls, requests, and concerns.
• Operate telephone switchboard station efficiently.
• Process guest requests including wake-up calls and message handling.
• Monitor busy lines and relay messages accurately.
• Provide internet access instructions and assist with related issues.
• Follow up with guests to ensure satisfaction.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• Excellent communication and interpersonal skills.
• Ability to speak clearly and professionally.
• Proficiency in using computers and POS systems.

Benefits

• Opportunities for professional development and career growth within Marriott International.
• Work in a collaborative and supportive global team environment.
• Gain valuable hospitality experience in a leading international hotel brand.
• Access to Marriott employee benefits and discounts.
• Be part of a company dedicated to diversity and inclusion.
• Experience Marriott’s global brand excellence.