Client Onboarding Officer
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| Company Name | Pepperstone |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 1 Year+ |
Job Overview
Pepperstone is seeking a Client Onboarding Officer – Arabic to deliver outstanding onboarding experiences for Arabic-speaking clients. The role involves reviewing, verifying, and approving new Pepperstone accounts, ensuring accuracy, compliance, and proactive client support.
Company Overview
Pepperstone is a transformative global fintech company established in 2010, known for its digital, nimble, and connected approach to trading. With over 550 team members across 11 locations and 9 time zones, Pepperstone is committed to creating a better way to trade and thrives on progress for both clients and employees.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree in Finance, Business, Economics, Commerce or similar (desirable)
- Experience: Demonstrated experience in a similar role
Key Responsibilities
- Offering an excellent customer experience by providing a seamless account opening process.
- Reviewing and approving client applications according to specific regulations.
- Verifying documents and completing extended ID checks, identifying potential risks.
- Communicating effectively with clients to hasten and complete the verification process.
- Maintaining a working knowledge of global compliance standards.
- Working closely with other departments to provide accurate information on the status of new accounts.
Requirements
- Demonstrated experience working in a similar role, ideally in a bilingual environment.
- Fluency in Arabic and English is required; additional languages are a plus.
- Attention to detail with the ability to maintain quality even in busy times.
- Strong customer focus and passion for providing excellent customer service.
- Ability to complete tasks end to end with good time management.
Benefits
- Competitive salary structure including company bonus scheme.
- Flexible and hybrid working options, including remote working up to 6 weeks per year.
- Ongoing personal development & learning opportunities.
- Comprehensive medical insurance & opportunity to join the Dental scheme.
- Employee monthly & quarterly recognition programs for outstanding performance and achievements.