Client Support Specialist
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| Company Name | ibex |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Greater Portmore, Saint Catherine, Jamaica |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
ibex is seeking a Client Support Specialist to join their team in Greater Portmore, Saint Catherine, Jamaica. This role focuses on providing exceptional customer engagement and support within the dynamic business process outsourcing (BPO) industry. You will contribute to delivering smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions for valuable customers.
Company Overview
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions designed to help companies acquire, engage, and retain valuable customers. With approximately 30 operations facilities worldwide and a diverse global team of over 36,000 employees, ibex leverages next-generation technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually. They serve leading companies across various sectors such as retail, e-commerce, healthcare, fintech, utilities, and logistics, driving truly differentiated customer experiences. To learn more, visit ibex.co.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide excellent front-line customer support and assistance.
- Address client inquiries and resolve issues effectively and efficiently.
- Utilize various communication channels for customer interaction and problem-solving.
- Contribute to positive customer engagement and client retention efforts.
- Adhere to company service standards and operational protocols.
- Collaborate with team members to ensure seamless service delivery.
Requirements
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced BPO environment.
- Demonstrated problem-solving skills and a customer-centric attitude.
- Proficiency in using customer support tools and software.
- Flexibility to work various shifts, including weekends and holidays, as needed.
- Commitment to delivering high-quality service and customer satisfaction.
Benefits
- Opportunity to work with a global leader in business process outsourcing.
- Access to professional development and career growth opportunities within a large organization.
- Exposure to diverse industries such as retail, e-commerce, healthcare, and fintech.
- Work in a supportive team environment with modern work facilities.
- Contribution to a company focused on innovative customer experiences and advanced technology.
- Engaging and inclusive work culture.