Compass Coworking Centre Officer

Job Overview

This role will serve as a customer service, brand ambassador and contact point for the Compass coworking centre. They will promote the vision and values of Compass as a space where businesses can thrive, collaborate and engage with like-minded businesses. He/she will provide high quality service to existing and potential clients who visit the centre or contact via other channels (e.g. phone, email). The individual will process requests in a timely, efficient and customer centric manner and drive retention / renewal of non-free zone customers. They will provide service throughout the customer lifecycle from new customer onboarding, welcoming them to the centre, in-life usage of the facility and services and support retention, cross-selling and up-selling of value-added services to clients.

Company Overview

Ras Al Khaimah Economic Zone (RAKEZ) is a government entity in Ras al-Khaimah, United Arab Emirates, focused on facilitating business and investment opportunities. It offers various services to support businesses in a thriving environment.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 4-5 years

Key Responsibilities

• Promote the vision and value of compass to potential and existing clients.
• Build relationships with clients who visit the center to drive retention, increase visitation and sell broader services.
• Coordinate, support, and manage the execution of networking events and seminars.
• Work with marketing to plan, develop, and execute marketing campaigns.
• Conduct tours of Compass to existing and prospective clients, delegations, during events and to banks and partners.
• Act as first escalation point for customer complaints in order to resolve any issues.

Requirements

• Diploma or bachelor’s degree in business administration or related field is preferred.
• 4-5 years of experience in client support field or similar fields, with proven track record of communicating with customers.
• Fluent in English and Arabic (preferable).
• Highly developed interpersonal and communication skills.
• Strong knowledge and understanding internal & external rules and regulations.
• Strong PC and Microsoft Windows skills (Word/Excel/Outlook/PowerPoint/MS Access/MS Project), Freshdesk, SF & SAP.

Benefits

• Opportunities for professional development.
• Work in a dynamic and customer-oriented environment.
• Exposure to diverse clients and industries.
• Be part of a growing economic zone.
• Engage in various networking events and seminars.
• Competitive benefits package.