Complaints Manager

Job Overview

Sukoon Insurance is seeking a Complaints Manager to join their team in Dubai, United Arab Emirates. This role involves managing and resolving customer complaints to ensure customer satisfaction and adherence to company policies and regulations.

Company Overview

Sukoon Insurance PJSC, established in 1975, is a leading composite insurance provider in the UAE, serving over 830,000 individuals and commercial clients. With a focus on customer-centricity and service excellence, Sukoon offers comprehensive insurance solutions and is listed on the Dubai Financial Market.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Manage and resolve customer complaints efficiently and effectively.
• Ensure compliance with company policies and regulatory requirements.
• Investigate complaints and provide appropriate resolutions.
• Maintain accurate records of complaints and resolutions.
• Collaborate with other departments to improve customer service.
• Identify and address trends in customer complaints.

Requirements

• Proven experience in complaints management within the insurance industry.
• Strong problem-solving and conflict-resolution skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Knowledge of insurance products and regulations.
• Experience in data analysis and reporting.

Benefits

• Opportunities for professional development and career growth.
• Work in a collaborative and supportive environment.
• Be part of a leading insurance provider in the UAE.
• Competitive salary and benefits package.
• Opportunity to enhance customer satisfaction.
• Be part of a customer-centric organization.