Conseiller client (F/H)- Abidjan - Service Client - Bilingue (Fr/En)

Concentrix is seeking a bilingual (French/English) Customer Advisor to join their team in Abidjan, Côte d'Ivoire. This role focuses on providing excellent customer service and resolving client issues.

Concentrix is a Fortune 500® technology and services leader, helping the world's best brands create intelligent operations. With over 20 years of experience and battle-tested AI, they are a trusted partner for complex organizations across major verticals.

If you are ready to take on this challenge, join the Concentrix adventure where innovation and customer satisfaction meet!

Company Overview

Concentrix is an international company operating in over 70 countries. They specialize in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Quick Details

• Job Type: Full-time

Key Responsibilities

• Act as the primary point of contact for clients, assisting them with problem resolution and providing information.
• Actively contribute to promoting the brand image and developing customer satisfaction.
• Effectively manage customer complaints.
• Serve as an ambassador for customer satisfaction through inbound calls, emails, letters, and potentially social media interactions.

Requirements

• Perfect command of French, both written and spoken.
• Excellent communication skills, organized, autonomous, and a positive attitude.
• Proficiency with digital tools and a natural curiosity for adopting new technologies.

Benefits

• Variable compensation based on results.
• 35-hour work contract per week.
• Company shuttle service provided.
• Initial and ongoing training.
• A work environment that values quality of life at work.
• Opportunities for professional development and career advancement.