Contact Center Manager
Apply to Job Here
| Company Name | SSC HR Solutions |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Cairo, Cairo, Egypt |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
SSC HR Solutions is seeking an experienced Contact Center Manager to lead and optimize customer service operations in Cairo, Egypt. This mid-senior level role requires a leader who can drive performance, enhance customer satisfaction, and manage a dynamic team of contact center professionals, ensuring service excellence and operational efficiency.
Company Overview
SSC HR Solutions is a leading recruitment and outsourcing company that connects business ambition with top talent. They partner with forward-thinking companies and HR leaders across the GCC and globally, providing smart recruitment and seamless outsourcing solutions. With over 80 leading companies, including Fortune 500 names, trusting their services, SSC HR Solutions has successfully placed over 5,000 hires and managed more than 1,000 outsourced professionals across various industries.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 5 Year+
Key Responsibilities
- Oversee the daily operations and strategic planning of the contact center.
- Lead, mentor, and develop a team of customer service representatives to achieve performance goals.
- Implement and monitor key performance indicators (KPIs) to ensure service quality and efficiency.
- Develop and execute strategies to enhance customer satisfaction and loyalty.
- Manage escalated customer inquiries and resolve complex issues effectively.
- Ensure compliance with company policies and industry regulations.
Requirements
- Proven experience as a Contact Center Manager or in a similar leadership role.
- Strong understanding of contact center operations, technologies, and best practices.
- Excellent leadership, coaching, and team-building skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM software and contact center management systems.
- Ability to analyze data and implement continuous improvement initiatives.
Benefits
- Opportunity to lead a high-performing and impactful contact center team.
- Competitive salary package and performance-based incentives.
- Professional growth and career advancement opportunities within a reputable HR firm.
- Work in a dynamic and supportive environment with experienced professionals.
- Exposure to diverse industry clients and global best practices.
- Comprehensive health and wellness benefits.