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    Coordenador/a de Assistência Pós-Venda (m/f/d)

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    Company NameGrupo Casais
    Company TypePrivate
    Job TypeContract
    Salary RangeMarket Competitive
    LocationLuanda, Luanda Province, Angola
    QualificationsNone / No Formal Education
    ExperienceNo Experience / Fresh

    Job Overview

    Grupo Casais is seeking a Coordenador/a de Assistência Pós-Venda to join their team in Luanda, Angola. This role is crucial for ensuring high-quality after-sales service and customer satisfaction. The ideal candidate will be responsible for coordinating and managing all aspects of the after-sales service process, including technical support, parts management, and customer relations.

    Company Overview

    Founded on May 23, 1958, Casais has grown to become one of the top five leaders in Portugal’s construction sector. With the establishment of the Casais Group, the company expanded its operations into three core business areas: Construction, Industries, and Real Estate. It operates in 18 countries: Portugal, Angola, Germany, Austria, Saudi Arabia, Belgium, Brazil, Spain, USA (Texas), UAE (Dubai and Abu Dhabi), France, Ghana, Gibraltar, Netherlands, Mozambique, Morocco, United Kingdom, and Qatar. The company has been investing in sustainable construction, developing several hybrid construction projects through the CREE system and implementing industrialized off-site solutions. With a focus on innovation, sustainability, development, and technology, “Well Built for Well Living” is the group’s positioning and commitment. It has received several awards, such as the Construir Award for Best Construction Company in Portugal for the 6th time, and also ranked 3rd as Best Place to Work. It closed the year 2024 with a consolidated turnover of around €846 million – €335 million internationally and €511 million nationally.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Contract
    • Qualifications: None / Open to all applicants
    • Experience: No Experience / Fresh

    Key Responsibilities

    • Coordinate and manage after-sales service operations.
    • Provide technical support to customers.
    • Oversee parts management and inventory.
    • Handle customer inquiries and resolve issues.
    • Ensure customer satisfaction with after-sales services.
    • Collaborate with internal teams to improve service quality.

    Requirements

    • Strong organizational and coordination skills.
    • Excellent communication and interpersonal abilities.
    • Ability to work independently and as part of a team.
    • Experience in technical support or customer service is a plus.
    • Fluency in Portuguese and English is required.
    • Commitment to delivering high-quality service.

    Benefits

    • Opportunity to work in a leading construction company.
    • Gain experience in after-sales service coordination.
    • Work in a collaborative and supportive environment.
    • Potential for professional development and growth.
    • Be part of an innovative and sustainable construction group.
    • Competitive salary and benefits package.

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