Customer Care Agent (Arabic Speaker)
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| Company Name | Independent Food Company |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
The Independent Food Company is seeking a Customer Care Agent fluent in Arabic to join their team in Dubai, United Arab Emirates. This role is crucial for providing excellent customer support and ensuring a positive experience for guests engaging with their diverse home-grown food concepts.
Company Overview
Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE/KSA-based hospitality company with multiple concepts under its umbrella – SALT, Parker’s, Somewhere, Shalwa, Kumo and Public.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Respond to customer inquiries and resolve issues in Arabic and English across various communication channels.
- Provide accurate information regarding company’s food concepts, products, and services.
- Maintain a high level of customer satisfaction and contribute to a positive brand image.
- Document customer interactions and feedback meticulously for quality improvement.
- Collaborate with internal teams to effectively escalate and resolve complex customer concerns.
Requirements
- Fluency in Arabic and English, both written and verbal, is essential.
- Strong communication and interpersonal skills with a patient and empathetic approach.
- Ability to work efficiently in a fast-paced hospitality and customer service environment.
- Customer-centric attitude with a genuine passion for delivering service excellence.
- Basic computer proficiency and ability to quickly learn new customer relationship management systems.
- Flexibility to work various shifts, including weekends and holidays, as per operational needs.
Benefits
- Opportunity to work with an innovative and rapidly growing hospitality company.
- Gain valuable experience within a dynamic team behind popular local food concepts.
- Professional growth and development opportunities within the company.
- Competitive salary and a supportive work environment.
- Be part of a company that values bringing people together through unique food experiences.