Customer Care Consultant
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| Company Name | Tower Insurance |
| Company Type | Private |
| Job Type | Full Time |
| Salary Range | Market Competitive |
| Location | Auckland, New Zealand |
| Qualifications | Bachelors Degree |
| Experience | No |
Job Overview
Tower Insurance is looking for Customer Care Consultants to join our Auckland team. This role is perfect for individuals with a passion for customer service, problem-solving, and teamwork. You’ll be part of a supportive and inclusive workplace, helping customers with their insurance needs while building a rewarding career in one of New Zealand’s leading insurance companies.
Job Responsibilities
- Deliver exceptional service across voice, chat, and email channels.
- Resolve customer queries with empathy, accuracy, and professionalism.
- Identify opportunities to offer tailored insurance solutions.
- Maintain accurate records and ensure compliance with company policies.
- Collaborate with team members in a performance-driven contact centre culture.
Requirements
- Previous experience in a customer-facing environment.
- Strong communication and interpersonal skills.
- Tech-savviness and ability to learn new digital systems.
- Excellent problem-solving and time management abilities.
- A proactive, team-oriented attitude.
- Familiarity with the insurance sector and AI tools is an advantage.
- Availability to start on Monday, 3 November 2025 with no leave planned during training.
Benefits
- Comprehensive medical insurance.
- Subsidy toward nominated health insurance provider.
- Free life insurance (up to 4x base salary).
- Paid maternity leave (16 weeks) and partner leave (4 weeks).
- 22 days annual leave plus birthday leave.
- Employee Assistance Program (EAP) and wellbeing initiatives.
- Discounts on Tower Insurance products.
- Inclusive and diverse workplace culture (Rainbow Tick, DV Free Tick certified).
- Professional growth and training opportunities.
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