Customer Experience Executive

Job Overview

Edari is seeking a Customer Experience Executive to handle customer experience analytics, survey management, reporting, and outbound customer interviews for a leading semi-government organization in Dubai. This is a 12-month contract role, renewable based on performance.

Company Overview

Edari is a company specializing in providing talent solutions. They focus on connecting professionals with opportunities in various sectors, including customer service and business excellence. They are based in Dubai, United Arab Emirates.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: Bachelor’s Degree
• Experience: 3+ Years

Key Responsibilities

• Develop and script customer surveys to collect actionable insights.
• Monitor, clean, and validate data to ensure accuracy and consistency.
• Maintain and synchronize data within Power BI dashboards.
• Support the preparation of PowerPoint presentations highlighting key findings and trends.
• Conduct outbound calls with senior corporate customers to gather feedback on transactions.
• Identify recurring customer pain points, themes, and trends and share insights with stakeholders.

Requirements

• Minimum 3 years of experience in customer experience.
• Bachelor’s degree in Business Administration or any relevant field.
• Strong understanding of business fundamentals, research methodologies, and data analysis.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas) and PowerPoint.
• Strong organizational and project management skills.

Benefits

• Opportunity to work with a leading semi-government organization in Dubai.
• Gain experience in customer experience analytics and data analysis.
• Contract role with potential for renewal based on performance.
• Work within a Business Excellence team.
• Develop skills in customer engagement and data reporting.