Head of Customer Service (Founding)

Job Overview 5 Minute Blinds is seeking a founding Head of Customer Service in Melbourne, Australia. This pivotal role involves establishing and leading the customer service department, ensuring a seamless and high-quality experience for Australian customers elevating their homes with custom blinds and curtains. Company Overview 5 Minute Blinds is an Australian company based in Seaford, Melbourne, dedicated to making it easy for customers nationwide to enhance their homes with custom blinds and curtains. They focus on providing clear guidance, a simple buying experience, and maintaining high standards from order to delivery. Quick Details Salary Range: Market Competitive Job Type: Full-time Qualifications: None / Open to all applicants Experience: 10 Year+ Key Responsibilities Establish and lead the entire customer service department from inception. Develop and implement customer service strategies and best practices. Recruit, train, and manage a high-performing customer service team. Oversee all customer interactions, ensuring exceptional service and satisfaction. Analyze customer feedback and implement improvements to the customer journey. Collaborate with other departments to ensure seamless end-to-end customer experience. Requirements Proven extensive experience (10+ years) in customer service leadership roles, ideally in an e-commerce or home improvement sector. Demonstrated ability to build and scale customer service operations from the ground up. Strong strategic thinking and problem-solving skills with a customer-centric approach. Exceptional communication, interpersonal, and team management abilities. Proficiency in CRM systems and customer service technologies. Resilience and adaptability in a fast-paced, founding team environment. Benefits Opportunity to shape and define the customer service experience for a growing Australian brand. Work in a dynamic, supportive, and entrepreneurial team environment. Competitive salary and potential for future growth within the company. Direct impact on customer satisfaction and business success. Be a foundational member of a company focused on making home improvements easy.