Customer Experience Manager

Job Overview

Teads is seeking a dynamic Customer Experience Manager to join their team in Seoul, South Korea. This role is crucial for enhancing customer satisfaction and ensuring exceptional service delivery for Teads’ clients across its omnichannel advertising platform.

Company Overview

Teads (NASDAQ: TEAD) is a leading omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. Focused on meaningful business outcomes for branding and performance objectives, Teads leverages predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. As one of the most scaled advertising platforms on the open internet, Teads partners directly with over 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Lead and manage key customer relationships, ensuring high satisfaction and retention rates.
• Develop and implement strategies to continuously improve the overall customer experience journey.
• Collaborate cross-functionally with sales, product, and technical teams to resolve client issues efficiently.
• Analyze customer feedback and performance data to identify trends and areas for service enhancement.
• Drive the successful adoption and utilization of Teads’ innovative advertising platform by clients.
• Act as a primary point of contact for client inquiries, fostering strong, long-term partnerships.

Requirements

• Proven experience in customer experience management or account management, preferably within ad tech or digital media.
• Strong understanding of advertising platforms, digital marketing, and media buying processes.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to analyze complex data, derive actionable insights, and implement strategic solutions.
• Proactive problem-solver with a strong client-centric mindset and a focus on delivering value.
• Fluency in English and Korean is highly desirable for this Seoul-based role.

Benefits

• Opportunity to work for a global leader in the rapidly evolving ad tech industry.
• Competitive salary and a comprehensive benefits package.
• Significant opportunities for professional development and career advancement.
• Work in a collaborative, innovative, and dynamic international team environment.
• Exposure to cutting-edge AI and advertising technologies.
• Engaging work culture that values creativity and client success.