Customer Experience Manager (FOH Manager) – Entertainment
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| Company Name | Wynn Al Marjan Island |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Wynn Al Marjan Island is seeking a Customer Experience Manager (FOH Manager) – Entertainment to join their team in Ras al-Khaimah, United Arab Emirates. This role involves overseeing front-of-house operations to ensure exceptional guest experiences in an entertainment resort setting.
Company Overview
Wynn Al Marjan Island is set to be the UAE’s first integrated resort, opening in 2027. This ambitious project aims to redefine luxury and entertainment, promising a unique and unforgettable experience for its guests. The company is committed to innovation and excellence in the hospitality sector.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Oversee and manage all front-of-house operations within the entertainment resort.
- Ensure the delivery of outstanding customer service and guest satisfaction.
- Lead, train, and motivate the front-of-house team to achieve service excellence.
- Handle guest feedback, resolve issues, and implement improvements.
- Collaborate with various departments to ensure seamless guest experiences.
- Maintain high operational standards and adherence to company policies.
Requirements
- Proven experience in customer experience or front-of-house management, preferably in hospitality or entertainment.
- Strong leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Ability to thrive in a fast-paced, dynamic resort environment.
- Customer-focused mindset with a passion for delivering memorable experiences.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
Benefits
- Opportunity to be part of a pioneering integrated resort in the UAE.
- Work with a prestigious global hospitality brand.
- Competitive salary and comprehensive benefits package.
- Professional growth and career development opportunities.
- Dynamic and multicultural work environment.
- Contribute to shaping a world-class entertainment destination.