Customer Experience & Order Coordinator (Arabic)

Job Overview

PECTIV® is seeking a dedicated Customer Experience & Order Coordinator with fluency in Arabic to join its team in Dubai, United Arab Emirates. This entry-level role is crucial for ensuring exceptional customer satisfaction and efficient order processing, leveraging strong communication skills to support the brand’s growing customer base.

Company Overview

PECTIV® is a premium feminine care brand developed by a pharmacist to address common issues like irritation, odor, and discomfort during periods. Infused with advanced Anion Technology, PECTIV naturally prevents bacterial growth and offers superior protection, comfort, and confidence, particularly for women with sensitive skin or heavy flow. Trusted by thousands across the GCC and beyond, PECTIV® is committed to providing better, safer period care.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide outstanding customer support in Arabic across various communication channels.
• Accurately process customer orders from placement through to delivery.
• Address customer inquiries, resolve complaints, and manage feedback with professionalism.
• Collaborate closely with logistics and sales teams to ensure timely order fulfillment.
• Maintain comprehensive records of customer interactions and order statuses.
• Contribute actively to initiatives aimed at enhancing overall customer satisfaction and retention.

Requirements

• Fluency in both written and spoken Arabic is a mandatory requirement.
• Strong interpersonal and communication skills with a customer-first approach.
• Ability to thrive in a dynamic, fast-paced, and customer-centric environment.
• Excellent organizational skills and a keen eye for detail.
• Proficiency in using CRM software and order management systems.
• Proactive attitude and a genuine passion for delivering exceptional customer service.

Benefits

• Opportunity to join a rapidly growing premium feminine care brand.
• Work in a collaborative and supportive team environment in Dubai.
• Gain valuable experience in customer experience and order coordination.
• Contribute to a company dedicated to women’s well-being and product innovation.
• Access to professional development and career advancement opportunities.
• Competitive compensation package and employee perks.