Customer Relations Manager

Job Overview

Faham Group is seeking a Customer Relations Manager to join their team. You will be responsible for managing customer relations within the Construction, Manufacturing, and Retail Furniture and Home Furnishings industry.

Company Overview

Faham Group, a leading provider of premium doors, closets, and furniture solutions, is proudly 100% UAE-made. With full in-house design and production control, we set new benchmarks in design, craftsmanship, and quality, delivering products that seamlessly blend aesthetics with functionality to transform modern interiors. Headquartered in the United Arab Emirates, we operate state-of-the-art in-house design and production facilities and showrooms in Dubai, Abu Dhabi, and Al Ain, serving a diverse clientele. Guided by integrity, craftsmanship, and innovation, we continuously reimagine home interiors, keeping our customers at the core.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Manage and enhance customer relationships.
• Address and resolve customer inquiries and issues.
• Ensure high levels of customer satisfaction.
• Develop and implement customer service strategies.
• Collaborate with internal teams to improve customer experience.

Requirements

• Proven experience in customer relations management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work effectively in a team environment.
• Knowledge of the furniture and home furnishings industry is a plus.

Benefits

• Opportunities for professional development.
• Work in a collaborative team environment.
• Gain experience in a leading furniture solutions provider.
• Competitive benefits package.
• Engaging and inclusive work culture.