Customer Service Executive
Apply to Job Here
| Company Name | Adecco |
| Company Type | Private |
| Job Type | Contract |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Adecco is hiring a Customer Service Executive for a leading Healthcare group in Dubai. This is a contract role for 6 months, which may be extended. The main responsibility involves online CRM, contacting customers, and resolving their concerns. Strong written and verbal communication skills are essential for this role.
Company Overview
Adecco is a global leader in HR solutions, connecting people to jobs and providing a wide range of services including temporary staffing, permanent placement, outsourcing, and career transition services. Committed to helping individuals succeed in the ever-evolving world of work, Adecco leverages its expertise and network to match talent with opportunities across various industries.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Provide real-time, high-quality support across multiple channels (phone, live chat, messaging platforms).
- Resolve customer inquiries regarding orders, product details, returns, exchanges, payments, and app navigation.
- Diagnose and troubleshoot issues efficiently while maintaining a friendly, professional, and empathetic tone.
- Maintain accurate customer records by documenting all interactions and updates in the CRM system.
- Collaborate with fulfilment, logistics, and internal teams to resolve escalated cases or complex issues.
- Identify recurring customer issues and report trends to management to help improve internal processes and overall user experience.
Requirements
- Strong written and verbal communication skills.
- Experience in online CRM and customer support.
- Ability to work 6 days a week with rotational shifts (9 AM to 6 PM or 2 PM to 11 PM).
- Must have own visa.
- Ability to adhere to service standards and meet key performance targets.
Benefits
- Opportunity to work with a leading Healthcare group.
- Contract role with potential for extension.
- Gain experience in online CRM and customer service.
- Work in a dynamic environment with rotational shifts.