Customer Service Lead (Arabic Speaker)
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| Company Name | Nathan & Nathan |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Nathan & Nathan is seeking a Customer Service Lead proficient in Arabic to join their team in Dubai, United Arab Emirates. This role involves overseeing customer service and administrative functions, ensuring high-quality service delivery for their clients.
Company Overview
Nathan & Nathan is a Large HR Management Solutions Provider in the GCC. They partner with clients to provide outsourced HR services, contract staffing, and technology solutions, assisting businesses and the public sector in managing HR services and compliance with automation, AI, and technology interfaces, supported by HR professionals. Nathan & Nathan also holds On Demand Labour Supply licenses in certain territories, currently employing over 6500 staff in the UAE. They specialize in HR Outsourcing, Staffing Solutions, PEO, Recruitment, HR technology, Freelancing, and Offshoring, delivering outsource requirements across local, regional, and international markets.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Lead and supervise a team of customer service representatives.
- Ensure exceptional service delivery and high levels of customer satisfaction.
- Handle complex customer inquiries and escalations effectively, in both Arabic and English.
- Implement and monitor customer service best practices and procedures.
- Collaborate with internal departments to enhance the overall customer experience.
- Provide training, coaching, and performance feedback to team members.
Requirements
- Proficiency in Arabic and English, both written and verbal.
- Proven experience as a Customer Service Lead or in a similar supervisory role (2+ years).
- Strong leadership and team management capabilities.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced, client-focused environment.
- Familiarity with CRM software and customer service tools.
Benefits
- Opportunity to lead and develop a dedicated customer service team.
- Work with a prominent HR Management Solutions Provider in the GCC.
- Competitive remuneration and comprehensive benefits package.
- Professional growth and career advancement opportunities.
- Engaging and supportive work environment.
- Exposure to diverse HR and staffing solutions.