Customer Service Representative (Emiratised Role)

Job Overview

Hilti Emirates is seeking a Customer Service Representative for an Emiratised role in Dubai. This full-time position requires a UAE National Family Book, a Bachelor’s Degree, and proficiency in English. The ideal candidate will possess excellent interpersonal and negotiation skills, a high commitment to customer satisfaction, and strong team-playing abilities.

Company Overview

Hilti Emirates is part of the Hilti Group, a global leader providing technology-leading products, systems, software and services to the construction industry. With a legacy of innovation and customer-centricity, Hilti is committed to driving productivity, safety, and sustainability in the construction and civil engineering sectors.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: Mid-Senior level

Key Responsibilities

• Provide exceptional customer service and support.
• Handle customer inquiries and resolve issues efficiently.
• Utilize excellent telephone manner and communication skills.
• Collaborate with team members to ensure customer satisfaction.
• Explore self-potential in different areas within the company.

Requirements

• UAE National Family Book (to comply with the UAE Emiratization law).
• Bachelor’s Degree.
• Proficiency in English (verbal and written).
• Good computer skills (ideally SAP).
• Exceptional interpersonal and negotiation skills.
• High commitment to customer satisfaction.
• Team playing skills with strong customer orientation.
• Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Exposure to various areas within the company.
• Contribute to a global leader in the construction industry.
• Be part of an innovative and customer-centric organization.