Customer Service Representative (Emiratized Role)

Job Overview

First Abu Dhabi Bank (FAB) is looking for a Customer Service Representative to serve customers by providing product and service information and resolving issues while maintaining quality standards. The role ensures financial and reputational integrity and provides end-to-end solutions for a better customer service experience.

Company Overview

First Abu Dhabi Bank (FAB) is the #1 bank in the UAE and one of the most prestigious in the region. FAB seeks driven and skilled professionals ready to take on new challenges, making a lasting impact on the company and the industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School
• Experience: 0 – 2 years

Key Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within defined authority limits.
• Recommend potential products or services by collecting customer information and analyzing customer needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Contribute to the business by generating new prospects/Leads and upselling FAB products.
• Maintain customer records by updating customer history through service requests/complaints and Notes.

Requirements

• Minimum Qualifications: High School
• Minimum Experience: 0 – 2 years relevant experience in the banking sector
• Customer Service, Product Knowledge, Quality Focus, Problem Solving skills.
• Excellent communication skills in English & Arabic.

Benefits

• Opportunities to join a prestigious and leading bank in the UAE.
• A motivating and friendly environment with all customers and colleagues.
• Career development and growth within FAB.
• Exposure to a wide range of banking products and services.