Customer Service Representative – Emiratized Role

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Customer Service Representative for an Emiratized Role in Dubai. This role involves providing excellent customer service, handling complaints, recommending products, and ensuring quality service standards are met.

Company Overview

First Abu Dhabi Bank is an inclusive environment that values diverse experiences and perspectives. FAB combines international experience with deep cultural knowledge and local expertise. Employees receive strong support, recognition for good performance, and opportunities for growth.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 1 Year+

Key Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within defined authority limits.
• Recommend potential products or services to management by collecting customer information.
• Ensure quality of inbound/outbound calls by achieving set targets.
• Contribute to the business by generating new prospects/leads and upselling products.
• Maintain customer records by updating customer history through service requests/complaints.

Requirements

• Ability to provide excellent customer service.
• Strong problem-solving and complaint resolution skills.
• Knowledge of bank products and services.
• Good communication and interpersonal skills.
• Ability to maintain confidentiality of customer data.
• Flexibility in adhering to planned/scheduled shifts.

Benefits

• Opportunities for professional development and career growth within FAB.
• Supportive team environment and strong relationship with line manager.
• Recognition for good performance and contributions to the bank.
• Inclusive work environment that values diversity and different viewpoints.
• Exposure to international experience combined with local expertise.
• Comprehensive benefits package.