Customer Success Director

Job Overview

Oxford Ionics is seeking a Customer Success Director to join their team in Daejeon, South Korea. This role is crucial for leading customer success initiatives and ensuring client satisfaction within the pioneering field of quantum computing.

Company Overview

The future is quantum. Oxford Ionics is an IonQ company at the forefront of pioneering quantum computing, delivering world-leading innovation to create the most powerful, accurate, and reliable quantum systems. Quantum computing offers a radically new way of building computers that harnesses the power of quantum physics to outperform conventional supercomputers exponentially. Using our unique trapped-ion technology, we are leading the race to unleash quantum computing’s unparalleled potential. Our mission is to revolutionise quantum computing by harnessing the unrivalled precision of trapped-ion technology. We are building the world’s most powerful, accurate, and reliable quantum systems, which will address the world’s most important, once impossible-to-solve problems. We are committed to pushing the boundaries of science and shaping the future of quantum. Our goal is to create scalable, accessible, and noiseless quantum technology.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 10 Year+

Key Responsibilities

• Lead and manage all customer success initiatives to drive client satisfaction and retention.
• Develop and implement strategic customer engagement plans for quantum computing solutions.
• Build and maintain strong, lasting relationships with key clients and stakeholders.
• Collaborate closely with sales, technical, and product teams to ensure seamless customer experience.
• Identify opportunities for account growth and new business development.
• Provide strategic guidance and support to customers on the adoption and utilization of quantum systems.

Requirements

• Proven experience in customer success or account management, preferably in a high-tech or quantum computing environment.
• Strong leadership abilities with a track record of building and motivating high-performing teams.
• Excellent communication, presentation, and interpersonal skills.
• Deep understanding of complex technical products and ability to articulate value propositions.
• Strategic mindset with strong problem-solving and negotiation skills.
• Bachelor’s degree in Business, Technology, or a related field.

Benefits

• Opportunity to work at the cutting edge of quantum computing technology.
• Collaborative and innovative work environment with a global leader.
• Competitive salary and comprehensive benefits package.
• Significant professional growth and development opportunities.
• Contribution to groundbreaking scientific and technological advancements.
• Be part of a mission-driven company shaping the future.