Customer Success Manager

Job Overview Group-IB is seeking a Customer Success Manager in Kuala Lumpur, Malaysia. In this role, you will be responsible for ensuring the satisfaction and retention of clients, driving product adoption, and fostering long-term relationships for a leading global cybersecurity firm dedicated to fighting digital crime. Company Overview Founded in 2003 and headquartered in Singapore, Group-IB is a leading global creator of cybersecurity technologies aimed at investigating, preventing, and combating digital crime. With Digital Crime Resistance Centers in the Middle East, Europe, and Asia-Pacific, Group-IB offers tailored cybersecurity solutions, incident response, and actively collaborates with international law enforcement organizations such as INTERPOL and EUROPOL to create a safer cyberspace. Quick Details

Salary Range: Market Competitive Job Type: Full-time Experience: 5 Year+ Qualifications: None / Open to all applicants

Key Responsibilities

Build and nurture strong, long-lasting relationships with key clients, understanding their needs and business objectives. Ensure successful onboarding, adoption, and maximum value realization from Group-IB’s cybersecurity solutions. Proactively identify opportunities for customer growth, upsells, and cross-sells within the client base. Serve as a trusted advisor, guiding clients through technical solutions, best practices, and industry trends. Monitor customer health, identify potential risks, and implement strategies to ensure high retention and satisfaction. Collaborate closely with sales, support, product development, and threat intelligence teams to enhance the overall customer experience. Requirements

Proven experience in Customer Success, Account Management, or a similar client-facing role, preferably within the cybersecurity industry. Strong understanding of cybersecurity technologies, digital crime prevention, and incident response. Excellent communication, presentation, and interpersonal skills with the ability to engage effectively with C-level executives and technical teams. Ability to analyze customer data, identify trends, and develop strategic action plans. A proactive, problem-solving mindset with a strong commitment to client satisfaction. Bachelor’s degree in Information Technology, Business, Cybersecurity, or a related field is preferred. Benefits

Opportunity to work with a global leader at the forefront of cybersecurity innovation. Competitive salary and a comprehensive benefits package. Significant professional development and career growth opportunities within a rapidly expanding company. Collaborative, dynamic, and challenging work environment. Direct contribution to combating global digital crime and making the internet a safer place. Exposure to cutting-edge cybersecurity technologies and threat intelligence.