Customer Success Manager

Job Overview

Heidi is seeking a dedicated Customer Success Manager to join their team, focusing on the GCC region. In this role, you will be instrumental in building and nurturing strong client relationships, ensuring the successful adoption and utilization of Heidi’s innovative AI Care Partner solutions to expand clinical capacity and improve healthcare delivery.

Company Overview

Heidi is a pioneering company building an AI Care Partner that expands clinical capacity by supporting every stage of care delivery. Their solutions, including an AI scribe, Evidence for medical research, and Comms for patient coordination, support over 2.7 million patient interactions weekly across 190 countries. Founded in Melbourne, Australia, Heidi has secured $96.6M USD from global investors and adheres to leading international healthcare and privacy frameworks like NHS, GDPR, HIPAA, and ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and ISO 42001 certifications. Learn more at heidihealth.com.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships within the GCC region.
• Ensure successful onboarding and seamless adoption of Heidi’s AI healthcare solutions.
• Act as a trusted advisor, understanding client needs and driving maximum value from the platform.
• Collaborate cross-functionally with sales, product, and engineering teams to advocate for customer requirements.
• Monitor customer health, identify potential risks, and proactively address concerns to ensure satisfaction.
• Identify opportunities for account growth and expansion, contributing to revenue retention and upsell.

Requirements

• Proven experience in Customer Success or Account Management, preferably in SaaS or AI healthcare.
• Strong understanding of healthcare technology and digital solutions.
• Excellent communication, presentation, and interpersonal skills, capable of engaging diverse stakeholders.
• Ability to analyze customer data and derive actionable insights to improve client outcomes.
• Proactive problem-solver with a genuine customer-centric mindset and strong empathy.
• Fluency in English is essential; proficiency in Arabic is a significant advantage.

Benefits

• Opportunity to work with a pioneering AI company at the forefront of healthcare innovation.
• Be part of a rapidly growing global team with a significant impact on clinical capacity and patient care.
• Access to professional development and extensive career advancement opportunities.
• Competitive salary and a comprehensive benefits package.
• A culture of innovation, collaboration, and continuous learning.
• Contribute to improving healthcare efficiency and accessibility worldwide.