Customer Success Manager
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| Company Name | Quorum Software |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | Master’s Degree |
| Experience | 5 Year+ |
Job Overview
Quorum Software is seeking a Customer Success Manager for the Middle East region, based in Dubai, UAE, with a hybrid work schedule. The role involves managing a portfolio of key customers, building relationships, and ensuring they have a positive experience with Quorum Products and Services.
Company Overview
Quorum Software is the world’s largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. Customers range from emerging companies to supermajors, relying on Quorum’s innovation and global expertise to streamline business operations and make data-driven decisions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Master Degree or 4 year degree from accredited university
- Experience: Min 5 years experience in a Customer Service or Account Management related role
Key Responsibilities
- Customer action plans and onboarding
- Account Escalations
- Customer Health Monitoring and Reporting
- Renewals
- Cross-Organizational Coordination
- Help customers solve problems/challenges
Requirements
- Master Degree or 4 year degree from accredited university
- Min 5 years experience in a Customer Service or Account Management related role
- Oil and Gas industry experience with familiarity to one or many of the following; upstream, midstream, transportation, and measurement
- Excellent Interpersonal Skills – able to develop productive relationships with colleagues, customers and associates
- Data Analytics competencies
- Fluent in English, both written and verbal
Benefits
- Exciting challenges in a fast-paced, international, and dynamic environment.
- Opportunity to work for a rapidly growing company and industry leader in oil & gas transformation.
- Collaborative and inclusive work culture committed to diversity, equity, and inclusion.
- Chance to connect people and information across the energy value chain.
- Be part of a team focused on equality and diversity of race, gender, sexual orientation, religion, ethnicity, and national origin.
- Professional development and training opportunities.