Customer Success Manager
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| Company Name | Quorum Software |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | Master’s Degree |
| Experience | 5 Year+ |
Job Overview
Quorum Software is seeking a Customer Success Manager for the Middle East, based in Dubai, UAE, with a hybrid work schedule. The ideal candidate will manage a portfolio of key customers, build strong relationships, and ensure a positive experience with Quorum Products and Services. You will be accountable for customer health reporting and act as the sponsor for each assigned customer’s journey with Quorum, managing an annual recurring revenue of $5M-$10M.
Company Overview
Quorum Software is the world’s largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum’s proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Master Degree or 4 year degree
- Experience: Min 5 years experience
Key Responsibilities
- Develop customer action plans and onboarding strategies.
- Conduct regular touch points with customers (Monthly and Quarterly).
- Manage and resolve account escalations effectively.
- Monitor and report on customer health metrics.
- Coordinate cross-organizationally to support customer needs.
- Implement CSAT initiatives to improve customer health and backlog.
- Work with sales to commercialize account opportunities.
- Help customers solve problems/challenges and improve overall health.
Requirements
- Master Degree or 4 year degree from accredited university.
- Min 5 years experience in a Customer Service or Account Management related role.
- Oil and Gas industry experience with familiarity to upstream, midstream, transportation, and measurement.
- Excellent Interpersonal Skills – able to develop productive relationships with colleagues, customers and associates.
- Strong written, oral communication and presentation skills.
- Data Analytics competencies.
- Fluent in English, both written and verbal.
Benefits
- Opportunity to work in a rapidly growing company and industry leader.
- Be part of a fast-paced, international, and dynamic environment.
- Contribute to maximizing customer health, acquisition, retention, and profitability.
- Work within a diverse, equitable, and inclusive culture.
- Gain experience in the energy industry with exposure to various sectors.
- Professional development and growth opportunities within Quorum Software.