Customer Success Manager
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| Company Name | Alaan الآن |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Alaan is seeking a Customer Success Associate/Manager to be the strategic link between the company and high-value clients. You will proactively help clients achieve success through our platform, serving as a trusted advisor and managing client relationships from onboarding to long-term partnership. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.
Company Overview
Alaan is the SuperCardâ„¢ for businesses and a fintech company in the Middle East. Their mission is to simplify finance for businesses. Alaan provides expense management solutions, including the SuperCardâ„¢, AI-powered automation and insights, streamlined accounting, and centralized dashboards. Over 1500 businesses in the UAE and KSA use Alaan to control spending and save costs. Backed by Y Combinator and top global investors, Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, and other high-growth companies.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2+ years
Key Responsibilities
- Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
- Develop a deep understanding of a client’s business, brand, industry, and its consumers.
- Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
- Act as an advocate for the client and bring back structured requests or feedback to the Product team.
- Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
- Take responsibility for positively building client relationships over time as their go-to trusted advisor.
Requirements
- 2+ years of proven successful experience as a Customer Success Manager.
- Prior experience in B2B SaaS/B2B/Fintech/Tech/startup is a plus.
- Proven track record of high-value solution client success experiences with enterprise clients from a range of industries.
- Ability to multi-task and independently handle tasks without any follow-ups.
- Excellent verbal, written, and presentation skills in English.
Benefits
- Contribute to building the Middle East’s most beloved fintech brand from the ground up.
- Benefit from a role with significant ownership and accountability.
- Thrive in a flexible hybrid culture with ample work-life balance.
- Participate in exciting offsite events.
- Competitive salary and equity.
- Enjoy additional perks like travel allowances, gym memberships, and more.