Customer Success Manager – Turkish Speaker

Job Overview

MongoDB is seeking a Customer Success Manager with fluency in Turkish to join our team in Dubai, United Arab Emirates. This role is crucial for empowering innovators and ensuring the continued success of our Turkish-speaking customers with MongoDB’s cutting-edge database platform.

Company Overview

Headquartered in New York, MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our modern database platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today’s wide variety of modern applications, all in a unified and consistent user experience. MongoDB has tens of thousands of customers in over 100 countries. The MongoDB database platform has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses. To learn more, visit mongodb.com.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Build and maintain strong relationships with a portfolio of Turkish-speaking customers, ensuring their success and satisfaction.
• Act as a trusted advisor, guiding customers on best practices and optimal use of MongoDB products and services.
• Identify customer needs and collaborate effectively with internal teams to deliver tailored solutions.
• Drive product adoption, retention, and expansion within your assigned customer base.
• Proactively monitor customer health, identify potential risks, and implement strategies to mitigate churn.
• Conduct regular business reviews and provide valuable insights and recommendations to customers.

Requirements

• Fluency in Turkish and English, both written and verbal, is essential.
• Proven experience as a Customer Success Manager or in a similar client-facing role, preferably in the software or data industry.
• Strong understanding of database technologies, or a demonstrated ability to quickly learn complex technical concepts.
• Excellent communication, presentation, and interpersonal skills with the ability to build rapport at all levels.
• Ability to work independently, manage multiple customer accounts, and prioritize tasks effectively.
• Bachelor’s degree in Business, Computer Science, or a related technical field.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to work with a leading, innovative database technology company transforming industries.
• Access to ongoing professional development and career growth opportunities.
• Collaborative, inclusive, and supportive work environment.
• Generous paid time off and flexible work arrangements.
• Be part of a global team empowering developers worldwide.