Customer Support Executive – EMEA

Job Overview

Skyways Technics is seeking a Customer Support Executive for the EMEA region, based in Dubai, United Arab Emirates. This entry-level role involves providing excellent customer service and technical support to clients in the aviation industry, ensuring swift and reliable solutions for aircraft operators and owners.

Company Overview

Skyways Technics is a leading MRO company focused on regional aircraft support, providing comprehensive technical aircraft services to clients from multiple locations worldwide. Leveraging nearly 35 years of operational experience in the aviation industry, Skyways Technics combines unrivalled insight and expertise to deliver swift, reliable and tailormade solutions to meet the needs of aircraft operators and owners. Skyways Technics’ range of specialised maintenance and repair services ensures aircraft airworthiness, from routine inspection and maintenance to AOG support, avionics, structural repair, and beyond. Backed by a strong stock of components, Skyways Technics is always poised to supply partners with industry-standard parts, ensuring peace of mind. With a global logistics structure featuring warehouses throughout Europe, Asia, and Americas, base maintenance and shop facilities in Europe, workshops in Asia, and sales offices in the Middle East and the United States, Skyways Technics is setup to provide the best of services to customers all around the world.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide first-line customer support to clients in the EMEA region for regional aircraft.
• Respond to customer inquiries via phone, email, and other channels efficiently.
• Assist with technical queries and escalate complex issues to appropriate departments.
• Maintain accurate records of customer interactions and resolutions.
• Ensure customer satisfaction by delivering high-quality and timely support.
• Collaborate with internal teams to streamline support processes.

Requirements

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced aviation environment.
• Proficiency in English; additional languages for the EMEA region are a plus.
• Basic understanding of aviation or MRO operations is advantageous.
• Customer-focused mindset with a proactive approach to problem-solving.
• Ability to learn and adapt to new systems and processes quickly.

Benefits

• Opportunity to work in a dynamic and growing aviation industry.
• Exposure to international clients and diverse technical challenges.
• Career growth and professional development opportunities.
• Supportive team environment and collaborative culture.
• Competitive salary and benefits package.
• Gain valuable experience in MRO customer support.