Customer Support Specialist

Job Overview

The Customer Support Specialist at TALENTMATE plays a crucial role in assisting users of the job search platform. You will ensure a smooth experience for candidates and employers, helping them navigate the platform and resolve any issues, contributing to the overall success of the platform’s users.

Company Overview

Talentmate is a job search platform designed to help candidates in the UAE and GCC find their dream job. Users can create profiles, upload their CVs, and browse through thousands of job listings across various industries. The platform simplifies the application process, allowing candidates to track their applications, receive updates, and get hired efficiently. Talentmate offers personalized job recommendations based on a candidate’s qualifications, educational background, and work experience, making the job search more targeted and streamlined.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Provide prompt and effective support to users via various channels (email, chat, phone).
• Assist candidates with profile creation, CV uploads, and application tracking.
• Help employers manage job postings and candidate interactions efficiently.
• Troubleshoot technical issues related to platform usage and guide users through solutions.
• Gather user feedback to improve platform features and services.
• Maintain accurate records of customer interactions and resolutions.

Requirements

• Proven experience in a customer support role, preferably within a tech or online platform environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and keen attention to detail.
• Proficiency in using CRM software and helpdesk tools.
• Ability to work independently and collaboratively as part of a team.
• Knowledge of the job search process and recruitment platforms is a distinct advantage.

Benefits

• Opportunity to work with a rapidly growing job search platform in the UAE and GCC.
• Contribute directly to helping individuals find their dream jobs and advance their careers.
• Develop valuable customer service and technical support skills in a dynamic environment.
• Work in a collaborative and supportive team culture.
• Competitive salary and potential for career advancement within the company.
• Access to modern tools and technologies to facilitate your work.