Customer Support Specialist
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| Company Name | RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Manama, Capital Governorate, Bahrain |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
RiDiK, a subsidiary of CLPS, is seeking a Customer Support Specialist in Manama, Bahrain. In this role, you will provide essential support for RiDiK’s specialized IT solutions in banking, wealth management, and e-commerce, ensuring client satisfaction and operational excellence across the Middle East.
Company Overview
Founded in 2010, Ridik Pte. Ltd. (“Ridik”) is a Singapore-based IT solutions provider specializing in banking, wealth management, and e-commerce. As a wholly-owned subsidiary of CLPS Incorporation (Nasdaq: CLPS), RiDiK leverages global resources to deliver innovative, tailored solutions across Asia Pacific, North America, and the Middle East, with expertise in big data, cloud, AI, and blockchain. The company’s mission is to be a trusted partner for businesses seeking to leverage technology for sustainable growth, fostering a culture of innovation and operational excellence.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Provide comprehensive customer support for RiDiK’s IT solutions and products.
- Assist clients with inquiries, troubleshoot technical issues, and offer operational guidance.
- Ensure timely and effective resolution of client concerns and service requests.
- Maintain strong client relationships and contribute to high levels of customer satisfaction.
- Collaborate with internal technical teams to escalate and resolve complex problems.
- Document all support interactions, resolutions, and client feedback accurately.
Requirements
- Proven experience in a customer support role, preferably within IT services.
- Strong problem-solving, analytical, and troubleshooting skills.
- Excellent communication and interpersonal abilities, both written and verbal.
- Ability to work effectively in a fast-paced, client-focused environment.
- Familiarity with banking, wealth management, or e-commerce IT solutions is a plus.
- Proficiency in using CRM software and other customer support tools.
Benefits
- Opportunity to work with a leading IT solutions provider in a global setting.
- Exposure to cutting-edge technologies like big data, cloud, AI, and blockchain.
- Professional development and career growth opportunities within RiDiK and CLPS.
- Work in a collaborative, innovative, and dynamic team environment.
- Contribute to optimizing operations and driving innovation for diverse clients.
- Competitive compensation package and employee benefits.