Front Desk Agent – Arabic Speaker

Job Overview

Al Maha Arjaan by Rotana is seeking a Front Desk Agent who is an Arabic speaker to join their team in Abu Dhabi. This role involves providing excellent customer service and managing front desk operations.

Company Overview

Al Maha Arjaan by Rotana is a deluxe hotel apartment located in Abu Dhabi’s Al Danah district. It features 288 rooms and apartments, along with two dining outlets. Rotana is a hospitality brand committed to delivering exceptional guest experiences.

Quick Details

• Salary Range: 200
• Job Type: Full-time
• Qualifications: None
• Experience: Entry level / No experience required

Key Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Manage reservations and update guest records accurately.
• Ensure the reception area is tidy and presentable at all times.
• Collaborate with other hotel departments to ensure seamless guest service.

Requirements

• Fluent in Arabic (speaking, reading, and writing).
• Excellent communication and interpersonal skills.
• Customer-oriented with a friendly and professional demeanor.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with hotel management systems.
• Flexibility to work shifts, including weekends and holidays.

Benefits

• Competitive salary and potential for tips.
• Opportunity to work with a reputable hotel brand in a prime location.
• Gain valuable experience in the hospitality industry.
• Potential for career growth within Rotana hotels.
• Work in a dynamic and multicultural environment.
• Employee discounts on hotel services.