Front Desk / Raffles Club Agent

Job Overview

Raffles Hotels & Resorts is seeking a Front Desk / Raffles Club Agent to manage front desk activities, including reception, Raffles Club operations, check-in/out, cashiering, and guest inquiries.

Company Overview

Raffles Hotels & Resorts is an award-winning luxury international hotel company with a rich history dating back to 1887. Part of Accor, it comprises nearly twenty luxurious properties worldwide, known for thoughtful, personal, and discreet service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Post Secondary Education or relevant qualifications in Hotel Management
• Experience: Mid-Senior level

Key Responsibilities

• Greet guests in a friendly and helpful manner at the Front Desk or Raffles Club.
• Register and room all guest arrivals according to established procedures.
• Perform check-in, check-out, and room change procedures, ensuring accurate data entry.
• Maintain cashier float and provide accurate daily reports of all money received.
• Attend to guest complaints, inquiries, and requests, escalating issues as needed.
• Liaise with Butlers and other departments to fulfill guest requests.

Requirements

• Strong written and verbal communication skills in English.
• Ability to develop rapport with colleagues and management.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Understanding and ability to work in a multi-cultural environment.

Benefits

• Opportunities for professional development within Accor and Raffles Hotels & Resorts.
• Work in a luxury hotel environment.
• Exposure to a diverse, international clientele.
• Gain experience in a high-end hospitality setting.
• Be part of a team dedicated to providing exceptional service.
• Experience with a globally recognized hotel brand.