Front Office Host (Driver)- Receptionist

Job Overview

Hilton is seeking a dedicated Front Office Host (Driver)- Receptionist to join their team in Gaborone, Botswana. In this dual role, you will be responsible for providing exceptional guest service at the front desk while also offering professional driving services to guests, ensuring a seamless and welcoming experience.

Company Overview

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 27 world-class brands across more than 9,100 properties in 143 countries and territories. With over 100 years of history, Hilton is dedicated to fulfilling its vision of hospitality, having welcomed over 4 billion guests. Recognized as a No. 1 World’s Best Workplace, Hilton focuses on creating an excellent culture for its 500,000 team members globally and continuously enhances the guest experience with industry-leading technology. The award-winning Hilton Honors loyalty program provides exclusive benefits to its nearly 250 million members. For more information, visit stories.hilton.com.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Warmly greet guests and manage efficient check-ins and check-outs.
• Provide professional driving services for guests, ensuring safe and timely transportation.
• Answer guest inquiries and provide comprehensive information about hotel services and local attractions.
• Handle reservations, cancellations, and modifications with accuracy and professionalism.
• Manage incoming calls and direct them appropriately, maintaining clear communication.
• Ensure the front desk and lobby areas are tidy and organized at all times.

Requirements

• Excellent communication and interpersonal skills with a guest-focused approach.
• Valid driver’s license with a clean driving record is essential for this role.
• Strong customer service orientation and effective problem-solving abilities.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• High attention to detail and ability to multitask in a busy environment.
• Familiarity with Gaborone and surrounding areas will be an advantage.

Benefits

• Opportunities for career growth and professional development within the Hilton global brand.
• Work in a supportive and internationally recognized hospitality environment.
• Access to exclusive employee discounts on hotel stays and other Hilton services.
• Comprehensive training programs to enhance your skills and knowledge.
• Be part of an engaging and inclusive work culture focused on guest satisfaction.
• Contribute to a team dedicated to providing exceptional guest experiences.