Front Office Supervisor

Job Overview

Hilton is looking for a dedicated Front Office Supervisor to join the team at Hilton Abu Dhabi Yas Island in the United Arab Emirates. In this role, you will play a key part in overseeing front office operations, ensuring exceptional guest experiences, and supporting the team to deliver Hilton’s renowned hospitality.

Company Overview

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 26 world-class brands comprising more than 9,100 properties and over 1.3 million rooms, in 143 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 243 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Supervise and lead the front office team to ensure smooth operations.
• Oversee guest check-in, check-out, and concierge services.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Ensure adherence to Hilton’s brand standards and service quality.
• Train and mentor front office staff, fostering a positive work environment.
• Manage room inventory and guest allocation effectively.

Requirements

• Proven experience in front office operations, preferably in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in property management systems (PMS).
• Ability to work flexible shifts, including weekends and holidays.
• Commitment to delivering exceptional guest service.

Benefits

• Competitive salary and benefits package.
• Opportunities for career development and advancement within Hilton.
• Access to Hilton’s global travel discounts program.
• Work in a dynamic and supportive team environment.
• Comprehensive health and wellness programs.
• Being part of a world-renowned hospitality brand.