Gestor De Pacientes – Benfica (M/F/D)

Job Overview Clínica Médis is seeking a Patient Manager for its Benfica location in Lisbon, Portugal. This role involves ensuring a differentiating customer experience by managing patient needs and coordinating services within an innovative dental clinic setting. Company Overview Clínica Médis is a private health company based in Lisbon, Portugal, focused on providing innovative dental care services. They offer a unique patient experience with online appointment requests, digital check-ins, extended hours, and dedicated patient managers, ensuring high-quality care with trusted medical teams and advanced technology. More information can be found at http://www.clinicamedis.pt. Quick Details

Salary Range: Market Competitive Job Type: Full-time Qualifications: None / Open to all applicants Experience: 3 Year+

Key Responsibilities

Act as a dedicated patient manager, addressing and fulfilling patient needs. Ensure a differentiating and innovative customer experience for all patients. Assist with online appointment requests and facilitate digital check-ins. Collaborate closely with the medical team to ensure personalized treatment plans. Maintain high standards of service in an extended-hours clinic environment. Support the overall operational efficiency and patient flow within the clinic.

Requirements

Excellent communication and interpersonal skills. Strong customer service orientation and empathy. Ability to manage patient inquiries and coordinate services effectively. Proficiency in using digital tools for appointments and patient management. Team player with a proactive and empathetic approach. Fluency in Portuguese is required (M/F/D indicates Portuguese language job title).

Benefits

Opportunity to work in an innovative and modern dental clinic setting. Be part of a dedicated and experienced medical team. Contribute to a unique and differentiating patient experience. Work in a supportive and patient-focused environment. Professional growth opportunities within the health and wellness sector.