Guest service supervisor
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| Company Name | Minor Hotels |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Doha, Qatar |
| Qualifications | None / No Formal Education |
| Experience | 3 Year+ |
Job Overview
Minor Hotels is seeking a dedicated Guest Service Supervisor for their operations in Doha, Qatar. In this role, you will lead the guest services team, ensuring exceptional guest experiences and upholding the high standards of a global hospitality leader.
Company Overview
Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses, and a selection of luxury transportation services. With over four decades of experience, Minor Hotels builds stronger brands, fosters lasting partnerships, and drives business success by staying focused on its guests, team members, and partners. Their diverse hotel brands include Anantara, Tivoli, Avani, and nhow, bringing guests to desirable hotel and resort destinations worldwide. They also own related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness facilities, and river cruises and rail journeys.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 3 Year+
Key Responsibilities
- Supervise and train guest service staff to ensure high-quality service delivery.
- Oversee daily operations of the front desk and guest relations.
- Handle guest inquiries, feedback, and resolve complaints efficiently and professionally.
- Maintain brand standards and guest satisfaction targets consistently.
- Support a positive and collaborative team environment.
- Manage guest arrival and departure procedures smoothly and effectively.
Requirements
- Minimum 3 years of experience in a similar guest service or supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hospitality management systems.
- Ability to work flexible shifts, including weekends and holidays.
- Commitment to delivering exceptional guest experiences and guest satisfaction.
Benefits
- Opportunities for professional development and career growth within a global hospitality company.
- Work in a dynamic and supportive international team environment.
- Competitive salary and benefits package.
- Access to employee discounts at Minor Hotels properties worldwide.
- Participate in professional development and training programs.
- Be part of a leading and expanding international hotel group.