Guest Services Executive – Front Office

Job Overview

Jumeirah is seeking a Guest Services Executive to join the Front Office team at Jumeirah Saadiyat Island in the United Arab Emirates. This role involves being the main point of contact for guests, handling inquiries, and exceeding expectations by adhering to Jumeirah Signature Standards.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, operating 28 properties across the Middle East, Europe, and Asia. The brand is renowned for its distinguished beachfront resorts, esteemed city hotels, and luxury residences, providing warm and generous service to guests worldwide. Jumeirah Saadiyat Island offers an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 1 Year+

Key Responsibilities

• Give a warm welcome to guests on arrival and register them, issuing room keys.
• Take payment from guests on departure and close their bills correctly.
• Efficiently assist guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensure the Guest Services Desk is manned, operationally prepared, and stocked at all times.
• Maintain the privacy of all guests by ensuring no details are disclosed to anybody.

Requirements

• Must have at least 1 year of experience in a similar role.
• Must have written, reading, and spoken skills in English.
• Critical thinking skills.
• Microsoft package software skills.
• Hotel software skills.

Benefits

• Attractive tax-free salary, paid in Dirhams (AED).
• Generous F&B benefits and reduced hotel rates across properties globally.
• Excellent leave and health care package, flights home, and accommodation.
• Life insurance, functional incentives, and other employee benefits.
• Opportunities for career growth with a luxurious brand.