Head of Client Services
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| Company Name | Iopa Solutions |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Singapore |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
Iopa Solutions is seeking a Head of Client Services to join their team in Singapore. In this pivotal role, you will be responsible for leading client relationships, ensuring exceptional service delivery, and driving client satisfaction and retention within the FinTech recruitment sector.
Company Overview
Iopa Solutions has been specializing in FinTech Recruitment for over 10 years, cultivating a well-trusted and highly screened network within the FinTech arena. They assist clients in sourcing highly screened individuals across diverse FinTech areas including Capital Markets FinTech, Crowd Funding, Insurance Technology, Trading Systems, Mobile and Online, Blockchain, and SaaS. Iopa Solutions covers Mid-Senior and C-Level hires across all disciplines, boasting an outstanding record of client satisfaction and retention rates.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 5 Year+
Key Responsibilities
- Lead and manage the Client Services team, ensuring consistent delivery of high-quality service.
- Develop and maintain strong, long-term relationships with key FinTech clients.
- Oversee client accounts, ensuring satisfaction, identifying growth opportunities, and managing expectations.
- Collaborate effectively with recruitment teams to match top FinTech talent with client needs.
- Implement strategic initiatives to enhance client retention and drive new business development.
- Monitor industry trends and client feedback to continuously refine and improve service offerings.
Requirements
- Proven experience in a client services or account management leadership role, ideally within the FinTech or recruitment industry.
- Strong understanding of the FinTech landscape and the recruitment process.
- Exceptional communication, negotiation, and interpersonal skills.
- Demonstrated ability to build and nurture robust client relationships.
- Strategic mindset with a track record of achieving client satisfaction and retention targets.
- Bachelor’s degree in Business, Finance, Information Technology, or a related field.
Benefits
- Opportunity to lead a crucial department in a well-established FinTech recruitment firm.
- Work alongside a highly skilled and professional team committed to client success.
- Competitive salary package and performance-based incentives.
- Significant opportunities for professional development and career advancement.
- Engaging and dynamic work environment in Singapore’s thriving FinTech hub.
- Access to an extensive network of FinTech professionals and industry leaders.