Head of Customer Operations
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| Company Name | Easytrip Ireland |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Blanchardstown, Fingal, Ireland |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
Easytrip Ireland is seeking a Head of Customer Operations. You will lead customer operations, ensuring high-quality service.
Company Overview
Easytrip Ireland, owned by DKV Mobility, provides smart transport payment solutions across Ireland and Europe. With over 30 years of combined experience in electronic toll collections and access systems, Easytrip offers high-standard services to over 260,000 users. Visit www.easytrip.ie for more details.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 10 Year+
Key Responsibilities
- Lead and manage the customer operations team.
- Develop and implement customer service strategies.
- Ensure high levels of customer satisfaction.
- Monitor and improve operational efficiency.
- Oversee the resolution of customer issues.
- Drive continuous improvement in customer service.
Requirements
- Proven experience in customer operations management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Experience in process improvement and optimization.
- Knowledge of transport payment solutions is a plus.
Benefits
- Opportunities for professional development and career growth.
- Work in a collaborative team environment.
- Gain valuable experience in a leading transport solutions company.
- Access to employee benefits and perks.
- Engaging and inclusive work culture.
- Be part of a growing international brand.