Head of Operations E-commerce
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| Company Name | Wishque |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Sri Jayawardenepura Kotte, Western Province, Sri Lanka |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
Wishque is seeking a Head of Operations E-commerce to lead and optimize its online shopping and delivery operations in Sri Jayawardenepura Kotte, Sri Lanka. This pivotal role involves reinventing the shopping experience and ensuring efficient, high-quality service delivery to customers.
Company Overview
WishQue is an innovative e-commerce company dedicated to reinventing online shopping by providing the perfect gift every time. Based in Sri Jayawardenepura Kotte, Sri Lanka, WishQue, managed by Fexcon (a global tech solutions leader), focuses on professional customer service, hassle-free delivery via its in-house team, and stocking finest quality products. Fexcon has a presence in Australia, New Zealand, and Sri Lanka, offering around-the-clock support and cutting-edge technology.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 10 Year+
Key Responsibilities
- Lead and optimize end-to-end e-commerce operations, including order fulfillment and delivery.
- Develop and implement strategies to enhance customer experience and operational efficiency.
- Manage and provide professional training and supervision to the in-house delivery team.
- Ensure timely and careful delivery of products to customers with high satisfaction.
- Collaborate with Fexcon to leverage technology for improved operational processes.
- Oversee inventory management and product stocking to ensure finest quality and latest products.
Requirements
- Proven experience (10+ years) in operations management within an e-commerce or retail environment.
- Strong leadership and team management skills, particularly with in-house delivery teams.
- Demonstrated ability to optimize operational workflows and enhance customer satisfaction.
- Excellent problem-solving skills and a strategic mindset.
- Proficiency in leveraging technology for operational improvements.
- Strong communication and interpersonal skills.
Benefits
- Opportunity to lead and innovate within a fast-growing e-commerce platform.
- Work with a dynamic team managed by a global tech leader, Fexcon.
- Contribute to reinventing the online shopping experience in Sri Lanka.
- Professional development and growth opportunities.
- Collaborative and supportive work environment.
- Competitive salary and benefits package.