Help Desk Coordinator (Arabic Speaker)

Job Overview

Salayel Hospitality is seeking an Arabic-speaking Help Desk Coordinator to join their team in Abu Dhabi, United Arab Emirates. This role involves providing essential IT support, ensuring smooth operations, and contributing to exceptional hospitality experiences rooted in Emirati culture.

Company Overview

Salayel Hospitality is a proudly Emirati-grown company, rooted in the spirit of local hospitality and inspired by the UAE’s transformation from a private destination to a global lifestyle and economic hub. United in purpose, they create memorable experiences that reflect the warmth, generosity, and innovation at the heart of Emirati culture. The company delivers smart, integrated hospitality solutions for clients, builds a culture thriving on performance and growth for employees, and fosters meaningful partnerships through local sourcing initiatives and impactful community development programs.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide first-line technical support and resolve IT issues for staff and guests.
• Respond to help desk inquiries promptly and professionally, primarily in Arabic.
• Log, track, and manage support requests using the ticketing system.
• Assist with basic network troubleshooting, hardware, and software installations.
• Escalate complex issues to senior IT staff when necessary.
• Maintain clear and concise communication with all users, ensuring satisfaction.

Requirements

• Fluency in Arabic and English, both written and verbal, is essential.
• Strong problem-solving skills and a customer-centric approach.
• Basic understanding of IT systems, hardware, and software applications.
• Ability to work effectively in a fast-paced hospitality environment.
• Excellent communication and interpersonal skills.
• Fresh graduates or individuals with basic IT support experience are encouraged to apply.

Benefits

• Opportunity to join a rapidly growing Emirati hospitality company.
• Work in a dynamic and culturally rich environment in Abu Dhabi.
• Gain valuable experience in IT support within the hospitality sector.
• Opportunities for professional development and career advancement.
• Be part of a team dedicated to creating memorable guest experiences.
• Competitive salary and benefits package.