Information Technology Help Desk Support
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| Company Name | HCLTech |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
HCLTech is seeking an Information Technology Help Desk Support professional in Dubai, United Arab Emirates. This role involves providing essential technical assistance and support to users, ensuring the smooth operation of IT systems and services within a global technology environment.
Company Overview
HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion. To learn how we can supercharge progress for you, visit hcltech.com
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Provide first-level contact and convey resolutions to customer issues.
- Properly escalate unresolved issues to the next level of support personnel.
- Walk customers through problem-solving processes for technical issues.
- Follow up with customers, provide feedback, and ensure problems are resolved.
- Ensure all issues are accurately logged, tracked, and closed with appropriate urgency.
- Maintain clear and comprehensive records of all support interactions.
Requirements
- Proven experience in an IT Help Desk or similar support role (2 Year+).
- Strong technical aptitude and excellent problem-solving skills.
- Exceptional communication and interpersonal abilities.
- Ability to diagnose and troubleshoot basic to intermediate technical issues.
- Familiarity with remote desktop applications and help desk ticketing software.
- Customer-oriented approach with a high degree of patience and professionalism.
Benefits
- Opportunity to work with a global technology leader, HCLTech.
- Continuous learning and professional development programs.
- Exposure to cutting-edge technologies and diverse projects.
- Collaborative and inclusive work environment.
- Competitive compensation package and employee benefits.
- Significant career growth opportunities within a large organization.